Division
Citizens' Affairs Division
Overview
The Citizens' Affairs Division is the bridge between the university and those who come to it, including students, their families and members of the public, receiving their requests and complaints and following them up with the units concerned until they are resolved. The Martyrs' Families Affairs Unit and the Special Needs Unit report to it.
Responsibilities
- Receiving visitors and recording their requests and complaints.
- Referring requests and complaints to the competent units and following them up until they are dealt with.
- Informing applicants of the action taken on their requests.
- Managing the complaints and suggestions box and following up what it receives.
- Preparing periodic reports on the nature of complaints and resolution rates and submitting them to the university presidency.
- Proposing ways to simplify procedures and shorten waiting times.
